Here are some examples of what they said.
So it appears that over all the system is a good one but may have a few kinks to work out. The overriding complaint seemed to be with the payment system that gave users issues.LMAO!! Not good for me...It took over an hour to figure everything out and the cart to pay never worked(for many people according to the council).....so some of us have to go over with our payments.Same for me too!! Got through everything and couldnt pay. I am still not sure if we got registered or not.Uncertain Craig also. The registration part went fine but the payment part I'm very uncertain about because once you click on your banking link and pay there is no confirmation what so ever, so I logged out and logged back in and when I checked the weeks that were listed my boys names were showing so I assume that they are registered but still I am very puzzled about the payment and whether or not they know that the payment has gone through or not.Payment was a huge problem!!! I ended up going over to the council office but at least we got registered!!!Craig, I used it this morning, found it very user friendly however...once I got the end and reviewed my shopping cart, It was basically stuck. Tried to go back and edit or do it again and it was closed.I did speak with Allison Power at the town office and she said this was a common problem this morning...I was reassured by Allison that once I paid online through my financial institution, the slots that I had initially booked would be honored. I did pay for the first 4 weeks so now the waiting game begins...Outside of this little episode, I think it is a great interactive way to keep track of registrations, events, etc...within the town.I did it too Craig , was slow at times,got the sessions I wanted and a couple by mistake and too couldn't edit but paid for the first 4 weeks and paid online.Payment went ahead smooth. I was talking to staff and they said they would straighten it out. I know of someone whose computer froze trying to do this.
I followed up with the town to get their impression on the process and CAO Dawn Chaplin informed me that in her opinion the online registration went quite well. As of Sunday around 100 residents had set up their profiles for e-services as per the instructions that had been posted online. On Monday the Recreation portal was activated and parents could log on and create profiles for their children, step by step instructions were provided to walk people through this process which some residents confirmed to me was quite easy.
The highest amount of traffic on the system was in the first 20 minutes after registration opened. Staff were available to provide assistance and troubleshoot issues with residents this morning and have been doing so for the last 10 days or so.
It was confirmed that there were issues with the shopping cart but all payments were reconfirmed and residents will receive confirmation emails tomorrow.
There were also issues that originated on the user side of things as well such as firewalls at employers preventing residents from logging in, the speed of computers or internet connections. Any users who logged into the system prior to the 9:00am opening of registration would have been booted out and forced to lo gin again when registration opened.
The day camp was full within 1.5 hours and there are still some spaces available in the sports camp if you are still interested although I suspect they will go fast as well.
This is a new era for the town of Torbay and it is nice to see us taking more advantage of the technology available to us. I have to admit that I have not signed up yet for the e-services but I intend to do so soon so I can avail of the services being offered online by the town.